#Closed caption phone full
#Closed caption phone tv

FCC rules require that your written complaint must be filed within 60 days of the captioning problem. If you file your complaint with the FCC, the FCC will forward the complaint to your VPD. For more information, check the FCC’s closed captioning website at For captioning problems during non-emergency programming, you may file a written complaint with either the FCC or your VPD. VPDs must provide the FCC with contact information for the receipt and handling of immediate closed captioning concerns by consumers, and contact information for written closed captioning complaints. This information is in the FCC’s VPD Registry located at /vpd-search/search.action.

#Closed caption phone tv

You can find your VPD's contact information on your bill, or, if you have broadcast only TV, the contact information for the TV station should be in the phone directory. You may contact your VPD to report the problem at the time that the problem occurs to see if you can get the problem fixed. To find out about the economically burdensome exemption, visit the FCC’s website at: What to do if you experience closed captioning problems The FCC has established procedures for petitioning for an exemption from the closed captioning rules when compliance would be economically burdensome.To see a complete list of self-implementing exemptions, visit the FCC’s website at: There is also an exemption for locally produced non-news programming with no repeat value. to 6 a.m., and programming primarily textual. Self-implementing exemptions include public service announcements shorter than 10 minutes and not paid for with federal dollars, programming shown from 2 a.m.(The FCC does not regulate captioning of home videos, DVDs or video games.)Ĭurrently there are two categories of exemptions from the closed captioning rules, self-implementing and economically burdensome: The rules distinguish between pre-recorded, live, and near-live programming and explain how the standards apply to each type of programming, recognizing the greater hurdles involved with captioning live and near-live programming. Properly placed: Captions should not block other important visual content on the screen, overlap one another or run off the edge of the video screen.Complete: Captions must run from the beginning to the end of the program to the fullest extent possible.Synchronous: Captions must coincide with their corresponding spoken words and sounds to the greatest extent possible and must be displayed on the screen at a speed that can be read by viewers.Accurate: Captions must match the spoken words in the dialogue and convey background noises and other sounds to the fullest extent possible.The rules apply to all television programming with captions, requiring that captions be:

#Closed caption phone full

Congress requires video programming distributors (VPDs) - cable operators, broadcasters, satellite distributors and other multi-channel video programming distributors - to close caption their TV programs.įCC rules for TV closed captioning ensure that viewers who are deaf and hard of hearing have full access to programming, address captioning quality and provide guidance to video programming distributors and programmers. Closed captioning displays the audio portion of a television program as text on the TV screen, providing a critical link to news, entertainment and information for individuals who are deaf or hard-of-hearing.